Nature of Our Support Services
ElectroCSE Support provides specialized, time-intensive technical consulting, debugging, and educational guidance. When you purchase a priority ticket or book a live session, you are fundamentally paying for the dedicated time, effort, and expertise of our support administrators. Because our service involves the immediate allocation of human resources to analyze your specific codes and circuits, the service is considered consumed as soon as the support is rendered.
Strict No-Refund Policy
Due to the digital and consulting nature of our platform, there is strictly no refund once a priority ticket has been created and our team has provided support, or once a live session has been successfully conducted. Whether your project is successfully completed or if the hardware issue turns out to be unfixable due to faulty components on your end, the fee compensates for the time we spent diagnosing the issue. By checking the Terms & Conditions box during the checkout process, you explicitly agree to this non-refundable nature of our services.
Exceptions for Payment-Related Issues
We understand that technical glitches can occasionally happen during online transactions. The only scenario in which a refund will be considered is if there is a genuine payment-related issue. This includes situations where a double deduction occurs from your bank account for a single ticket/booking, or if your transaction fails and displays an error, but the amount is still deducted from your bank or wallet without a ticket being generated in our system.
How to Claim a Payment Refund
If you experience any of the aforementioned payment issues, you must report it to us within 24 hours of the incident. To initiate a refund request, you need to drop an email directly to our billing and administrative email address at contact2ckv@gmail.com. For your request to be processed swiftly, your email must include a proper subject line (e.g., "Payment Deduction Issue - Support"), the exact Payment ID or Transaction ID provided by your bank/gateway, and a clear screenshot of the payment receipt or deduction SMS. Once we verify the anomaly with our payment gateway, the refund for the duplicate or failed transaction will be processed and credited back to your original payment method within 5 to 7 business days.